Join Dreamdata, a rapidly expanding and well-funded SaaS company at the forefront of B2B revenue attribution technology. Their cutting-edge product is a B2B revenue attribution platform, providing invaluable insights into business revenue generation. As the company experiences exponential growth, they are actively seeking talented individuals to join the team and contribute to enhancing customer experiences. Your role will be crucial in ensuring customers receive exceptional service, fostering long-term relationships and solidifying Dreamdata's position as a trusted industry leader.
As an Account Manager at Dreamdata you will be part of our Customer Success team and be responsible for setting goals with our customers, make sure we deliver on our promises and ultimately renewing contracts and ensuring upsell based on high customer satisfaction rates. Your targets will be to prevent Churn and ensure NRR.
We are looking for an Account Manager who is passionate about customers and the ways in which they use data to drive results. As an Account Manager, you will have the opportunity to help some super exciting companies grow faster and more effectively while helping to solve their toughest data problems.
If this sounds exciting to you, you may be the Account Manager we’re looking for!
What you’ll do:
- Own and grow a portfolio of customers, meeting our team’s strategic and financial goals - Build strong customer relationships and navigate our customers organizations to align the right stakeholders - Provide strategic and consultative marketing advice to help influence and fulfill the go-to-market strategy of our customers - Collaborate cross-functionally to communicate customer needs and feedback, impacting Dreamdata’s product innovation and development, and delivering merchant projects - Serve as a thought leader and extensive source of knowledge for your colleagues in the customer success team and other company departments - Become an expert on the Dreamdata platform and integrations.
You’re a great fit if:
- 2+ years of Saas consultant, account management, customer success, marketing or sales experience - Proven track record of handling and growing a customer portfolio, driving results for your customers and your company - Perfect English - preferably native speaker - Willingness to work times that fit US time zones - Experience with marketing and data technologies - Experience with the suite of tools in Dreamdata’s ecosystem is a plus - You get excited about the ways data can be used to accelerate business goals. - You love to learn about complex technical products, and to understand the intricacies of how systems work. - You stay calm in the face of technical and/or customer challenges. You find the right people to resolve challenges, and infect others with your can-do spirit. - Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth. - You’re resourceful - you might not have all the answers, but you know how to find them.
- Joining a startup with some of the most experienced tech people in Copenhagen. - You will report to the head of customer success and be surrounded by awesome people so there will be lots of opportunities to grow both your career - Nice salary and equity for the right candidate - Lunch at the office - Office in the heart of Copenhagen