Why we’re hiring for this role

We’re moving from a managed service to a self-service product. That shift makes the end-to-end user experience critical. This role will lead the UX strategy and execution that helps customers succeed independently.

We’ve had an interim design leader (Kristof Hamilton) supporting the team to kick-start this work while we hire for the role.

The role

Day to day responsibilities

These are the types of activities you’ll be doing in the role on a standard week. You’ll undertake about 60% of your time on project work and 40% managing and up skilling the team.

• Lead by example on projects Deliver end to end project work from research to prototyping to engineering handover. You’ll show the team how to plan and manage their time effectively and teach them which techniques to use and when.
• Manage the workload and development of the design team Work with group product managers to prioritise and schedule in work on the roadmap. You’ll also support the team on their projects, looking for coaching and training opportunities to level up their skills.
• Establish and improve ways of working Work with engineering and product to create, document and roll out new processes which help us make evidence driven product decisions faster.
• Define and improve experience metrics Identify ways to measure our customer experience. You should create a framework for KPIs, track them and run experiments to improve them.
• Link design work to business outcomes Make sure design has influence by demonstrating how our priorities impact business KPIs. You'll identify opportunities to improve outcomes across all projects, and influence stakeholders company-wide (e.g. marketing and product) to refine their approach.
• Build and maintain customer insights Ensure that customer insights are centralised and easy to understand for everyone in the business. These insights should be used to educate the rest of the business and influence decisions.
• Set and uphold our design standards Make sure design work and released code gives customers a great experience and meets accessibility guidelines. This includes collaborating with designers and engineers to evolve our design system.

Your team

You’ll be the most senior design person in the company reporting to the Chief Product Officer (Ken Knoll) and leading a team of four product designers.

You’ll collaborate with two Group Product Managers (Christoph Wöhrl and Sebastian Cordes) closely on building our roadmap and improving our ways of collaborating across the team.

Our toolkit:

• Figma for all design work
• **FigJam / Miro** for running workshops and journey mapping
• **Hubspot** for our CRM and customer comms
• Google Workspace for most documentation, chat and video calls
• Zoom Clips for async demos and collaboration
• Jimo for our in-app surveys and product tours

The right person

• Likes autonomy You're looking for ownership in how you run your team and projects. We are looking for someone who proactively identifies ways to make things better and acts on it. You should have at least 3 years experience directly managing a team.
• Is outcome focused You focus on outcomes rather than perfect design. We ship things regularly to learn about our customers and their needs and will iterate if things don’t improve the experience the way we wanted it to.
• Can influence stakeholders You’re comfortable championing with customer needs with senior stakeholders and standing up for our customers in decision making.
• Thrives in complexity You love working on complex products. There are a lot of features and journeys where the value is unclear or they are not documented well. You’ll need to be comfortable making decisions even though you don't have a full understanding of the full product from day one.

The package

Salary

Unfortunately we're not able to publish the salary for this role right now. When you submit your application we'll be able to let you know if it falls within the internal range for this level.

Benefits

• Wellpass:
• Bike leasing: You can save up to 20% leasing a bike through our scheme.
• Germany ticket:

Equipment

• We’ll provide you with a MacBook

Working location and hours

• Work remotely from anywhere in Germany
• Hours are flexible. Work 37.5 hours per week (7.5 per day) anytime from 7am to 7pm
• You can visit our HQ in Kassel for free X times per year to meet up with colleagues.